Privacy Policy

Shravan is unusual: the person who pays for and manages the service (usually an adult child, the “Account Holder”) is often different from the person the service cares for (usually their parent, the “Senior”). This Policy applies to both:

• The Account Holder sets up the service and receives updates.
• The Senior speaks with Shravan and with our care team. What the Senior shares in their conversations is treated as private to the Senior (see Section 4).
• Both the Account Holder and the Senior have rights over their own personal data, regardless of who pays.

Where a Senior is onboarded by an Account Holder, we take reasonable steps to confirm the Senior is aware of the service and consents to it. A Senior may ask us to pause or stop their participation at any time, and we will honour that.

Information you give us:

• Account and contact details: name, email, phone number, country and city, billing information.
• Care setup information (“Care File”): the Senior’s health context, medicines, doctors, daily routine, emergency contacts, and the people who help them locally.
• Conversations: text messages, voice notes, and call summaries generated when the Senior interacts with the Shravan AI companion and with our human care team.
• Support & Events: Anything you choose to share with our support team, or at our events.

Information we collect automatically:

• Basic technical data: device and browser type, IP address, and general usage of our website and app, collected through cookies and similar technologies.

We do not seek to collect more than we need to run the Services.

Some Care File and conversation data relates to health and wellbeing. We handle this with additional care, using it only to deliver the care service: daily check-ins, medicine and appointment support, summaries, and safety alerts. We are not a HIPAA-covered entity, but we align our practices with recognised healthcare-privacy and data-protection standards. Where the law requires explicit consent to process health-related data, we obtain it.

• The content of the Senior’s conversations with Shravan is treated as private to the Senior. We do not pass full transcripts to the Account Holder.
• What the Account Holder receives is a care summary: how the Senior is doing, what needs attention, and the week’s highlights, at the sharing level chosen during setup and confirmed by the Senior, whose choice takes precedence.
• Safety overrides privacy. If we detect a serious risk to the Senior’s health or safety (for example, signs of severe distress or danger to self), we will alert the Account Holder and, where appropriate, the Senior’s local emergency contacts. This safety exception always applies.

We use information to: provide and personalise the Services, set up and maintain the Care File, process payments, communicate with you, keep the Services secure, prevent fraud, and comply with legal obligations.

Artificial intelligence: personalisation and improvement.

Shravan learns, and there are two different kinds of learning, which we keep separate:

• Personalising for the Senior (part of the service): Shravan remembers and adapts to the individual Senior: their routine, preferences, and the details of their life. This stays specific to that Senior’s own experience.
• Improving the wider Shravan AI (only with explicit consent): Separately, we may use conversation data to improve the underlying AI that serves all families, but only after it has been stripped of identifying information, and only if you have given us explicit, separate consent to do so. You can decline it, or withdraw it later, without losing any access to the Service.

We never sell, rent, or trade your personal information or conversation data. There is no advertising business in Shravan.

We contact you about your service by necessity. For promotional messages, we rely on your consent where the law requires it, and you can opt out at any time. Opting out of marketing does not stop essential service messages.

We use cookies to run the website, remember your preferences, keep you signed in, and understand how the Services are used. You can control cookies through your browser settings.

We share your data only as follows:

• Service providers who help us run Shravan (secure cloud hosting, messaging providers, payment processors) under contracts that limit them to processing data on our instructions and protecting it.
• Safety and emergencies, as described in Section 4.
• Legal reasons: where we must comply with a valid legal request, enforce our Terms, or prevent fraud or harm.
• Business transfers: if the Company is involved in a merger or acquisition, data may transfer as part of that transaction, subject to this Policy.

We strictly adhere to India’s Digital Personal Data Protection (DPDP) Act, 2023. As a Data Principal, you have the following rights over your personal data:

• Access: Request a summary of the personal data we hold about you and the processing activities undertaken.
• Correction & Deletion: Request the correction of inaccurate data or the deletion of your data once the specified purpose has been fulfilled, subject to legal retention requirements.
• Withdraw Consent: Withdraw your consent for data processing at any time.
• Grievance Redressal: Register a complaint regarding the performance of our obligations.

The Senior may exercise these rights over their own data directly, regardless of who holds the account. To exercise any right, contact us at care@myshravan.com.

We keep personal data only as long as needed to provide the Services, meet legal obligations, and resolve disputes. When data is no longer needed, we delete or anonymise it.

We protect your information with commercially reasonable safeguards, including encryption and access controls. No online service can promise absolute security, and we cannot guarantee it. We will notify affected users of a data breach where the law requires.

The Services are for adults. They are designed for seniors and the adult family members who care for them. We do not knowingly collect data from anyone under 18. Accounts must be created and managed by an adult.

We operate from India and use service providers that may process data in other countries. Where we transfer personal data across borders, we use safeguards required by applicable law.

We may update this Policy. We will post the updated version with a new “Last updated” date. Your continued use after an update means you accept the revised Policy.