Terms and Conditions of Use

Shravan is operated by UnlockLife Sciences & Technologies Private Limited (formerly GoodPals Technologies Pvt Ltd) (“UnlockLife”, the “Company”, “we”, “us”, “our”). These Terms govern your use of myshravan.com, the Shravan apps, our AI companion, our messaging, voice and video services, and our events (together, the “Services”). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services. Our Privacy Policy and Accessibility Statement are part of these Terms by reference.

Data Protection and Privacy. We process your personal data in strict compliance with India’s Digital Personal Data Protection (DPDP) Act, 2023. By using our Services, you provide your free, specific, informed, unconditional, and unambiguous consent to the collection, storage, transfer, and processing of your personal information as detailed in our Privacy Policy. Where permitted by law, your data may be transferred and stored securely on servers located outside of your resident country.

You must be at least 18 years old to create an account. You may set up and manage the service for yourself, or on behalf of a consenting adult family member (a “Senior”). By onboarding a Senior, you confirm you are authorised to arrange care for them and that they are aware of and consent to the service.

Availability across countries: Shravan is offered to families in India and internationally, including the United States, the United Kingdom, and Australia. Some features and prices vary by country. You are responsible for complying with the laws that apply where you are.

Keep your login details confidential; you are responsible for activity under your account. Tell us promptly at care@myshravan.com if you suspect unauthorised use. Provide accurate registration information and keep it current; we may suspend or close accounts that contain false information or that are misused.

Shravan is a care-coordination and companionship service. Our human team and our AI companion provide daily check-ins, medicine and appointment support, a weekly summary to the family, and safety alerts.

Shravan is not a medical service. Nothing from Shravan, whether from our AI or our human team, is medical, psychiatric, legal, or financial advice, diagnosis, or treatment. Wellness content is for general wellbeing only. Always consult a qualified professional for medical or other expert advice.

Shravan is not an emergency service. We are an early-warning and coordination service. We do not provide ambulance, rescue, or crisis-response, and we do not promise a response time. In an emergency, contact local emergency services and the Senior’s local contacts immediately. The Senior’s device may include a one-tap SOS to emergency services; that connects to public services, not to us.

Shravan uses AI that is always improving and can sometimes be wrong, incomplete, or out of context. Do not rely on it for medical, legal, financial, or other important decisions without checking with a qualified professional. We are not liable for errors in AI-generated content, and you are responsible for decisions you make based on it. Shravan always identifies itself as an AI and never claims to be human.

• Plans: Shravan is offered on monthly and annual subscriptions. Prices, currencies, and any founding-family rates are shown at sign-up. Subscriptions renew automatically until cancelled.
• Monthly plans guarantee: A 21-day money-back guarantee. If you are not happy within the first 21 days of your first paid month, tell us and we refund that payment in full, no questions asked.
• Annual plans guarantee: A 90-day full-refund window. If you are not happy within 90 days of an annual purchase, we refund it in full.
• Cancel anytime: You can cancel a subscription at any time; cancellation stops future renewals. Outside the guarantee windows above, payments already made for the current period are generally not refunded, except where required by law or at our discretion in genuine hardship.
• Billing: By subscribing you authorise us and our payment processors to charge your chosen method on a recurring basis until you cancel. No physical goods are shipped.

You agree not to misuse the Services: no unlawful use, no attempts to breach security, no impersonation, no harvesting others’ data, and no use that harms the Services or other users. We may suspend or end access for breach.

The Services, including our software, content, branding, and the Shravan and UnlockLife names and marks, belong to the Company or our licensors. You may use the Services for their intended purpose only, and you may not copy, resell, or create derivative works without our permission.

Be alert to people falsely claiming to represent Shravan or UnlockLife to obtain money or personal information. We will never ask you to pay through unofficial links or share sensitive information through unofficial channels. If you receive a suspicious message, do not act on it, and tell us at care@myshravan.com. We are not responsible for losses caused by such impersonators and will cooperate with law enforcement against them.

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim implied warranties and are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited by law.

• Governing Law: These Terms, and any dispute arising out of or related to these Terms or the Services, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
• Mandatory Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration. The arbitration shall be governed by the provisions of the Indian Arbitration and Conciliation Act, 1996, and any statutory modifications or re-enactments thereof. The seat and venue of the arbitration shall be Vadodara, Gujarat, India. The arbitration shall be conducted in the English language by a single neutral arbitrator appointed by mutual agreement of the parties. The arbitrator’s award shall be final, binding, and strictly enforceable.
• Class-Action and Jury Trial Waiver (United States Users): IF YOU ARE ACCESSING OR USING THE SERVICES IN THE UNITED STATES, YOU AND UNLOCKLIFE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. FURTHER, YOU AND THE COMPANY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and the Company are instead electing that all claims and disputes shall be resolved by arbitration under this section.

We may update these Terms; material changes will be notified where the law requires, and continued use means acceptance. If any provision is unenforceable in a jurisdiction, the rest remains in force. Where a specific policy or notice for part of the Services conflicts with these general Terms, the specific one prevails for that part.